Sears.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 7.6


Sears.com
Not Customer Certified
Over 5,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 7.9 On Time Delivery: 7.8 Customer Support: 7.6 Product Met Expectations: 8.2
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 77% 76%
Icon: NeutralNeutral 7% 10%
Icon: NegativeNegative 16% 14%
*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sears.com

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 25, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 25, 2008
SEARS PRICES AND SHIPPING CHARGES GET TO HIGH ON SOME ITEMS AND I WILL LOOK FOR A BETTER PRICE.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 25, 2008
I LOVE SHOPPING SEARS AND ALWAYS WILL. THE OVERALL EXPERIENCE IS THE BEST EVER. THEY FOLLOW THROUGH WITH PHONE CALL FOR A DELIVERY TIME. WHATEVER THEY TOLD US IS JUST WHAT HAPPENED- NO CONFUSION.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
Iwas buying a replacement chain saw chain and a bar, for my husband as long as i had the molde no and serial no was no problam took me right their. Was done in a half hour parts were here in 3 days. Was great keep up the good work.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
Well designed site. Very good prices. Easy to use site. Very good selection.

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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
When I was looking for humidifier filters for my one year old humidifier, I could not get any at the store. Only way to purchase was to order it, and I refuse to be bullied into paying extra shipping charges for items that should be kept in stock for more than current year models of appliances. This was the last time I will ever shop at SEARS for anything. Not only were the personnel that assisted me rude, they were also of the opinion that a woman does not know what she needs. I am glad that this store is not in my local area, or I would be ashamed to be seen near the store. It was so disappointing to not be able to get a product that can only be purchased by catalog order and is supposed... (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
Sears is available for event tickets through ticketmaster and I find this additional feature one of the best ideas any credit card provider has come up with.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
Sears is is consistent with their good customer services and on time delivey. They have updated the look of their stores and website over the last couple of years. I have even purchased some of their clothes for work (skirts).

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
i ordered it online, then i picked my shoes up at the store here in town.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
I like the quality of Sears' shoes and I know that I will have good customer service if necessary

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