Sephora.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.9


Sephora.com
Not Customer Certified
Over 2,500 customers have rated this store since 2001
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.1 On Time Delivery: 9.2 Customer Support: 8.8 Product Met Expectations: 9.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 97% 95%
Icon: NeutralNeutral 1% 3%
Icon: NegativeNegative 2% 2%
*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sephora.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 25, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 25, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 24, 2008
Great store. Large selection, easy to find products and free samples with every order!

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
This was my first time to shop at Sephora--I found them to be quite expensive and no free shipping unless you bought more than twice the amount I wished to spend at this time--not real happy with them--have yet to receive my item and they are not letting me know anything about shipping. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
I tried Sephora.com for the first time a few weeks ago - linked through JC Penny.com. I decided to try their get started palette and brow palette. I was pleasantly surprised at the amount of cosmetics I got for $30.00. I love their hugh selection of beauty products which includes their own brand and other signature brands. The only issue I have is being African American with a light complexion their foundation was either too light or too dark. I need in between. Also, their tools are way expensive. Still, I love the choices in everything else. You also get free samples with every purchase. pros: large selection. Free samples with purchase. Items ship fast. cons: can't find foundation... (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 23, 2008
I love that sephora adds free stuff when they ship. sometimes they will add to your order a full size product for free if you buy the the product that qualifys

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 22, 2008
Great site overall. I would and have recommended it to friends and relatives. The tracking information was not what I expected, but the ease of return and quality of the site is higher than the norm.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 21, 2008
The web site was easy to find what I was lookin for and the pictures of the items helped. I would recommend this web site to my friends.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 21, 2008
The web site is very crowded, making it difficult to find the specific products. Also when using the search box, you must name the product exactly as Sephora does or the search comes up negative, even when the product is available. Not everyone remembers the specific name of the products they use, so this requirement made the site difficult for me to navigate. (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 21, 2008
Shopping on this website was easy and I will definitely visit this site again.

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