Sony Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.0


Sony
Not Customer Certified
Over 175,000 customers have rated this store since 2001
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.1 On Time Delivery: 8.5 Customer Support: 7.9 Product Met Expectations: 8.4
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 69% 84% 81%
Icon: NeutralNeutral 8% 7% 7%
Icon: NegativeNegative 23% 9% 12%
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Sony

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
The pros for this website: It was easy to find and purchase what I was looking for. I would recommend this website to anyone who is looking for electronics and accessories.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
Easy to use site and item as expected. Price was out of line but the selection was outstanding. Had another merchant had the item available I'm sure the price would have been less and I would have purchased it there.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
Great site to browse and shop from. It was easy to find what I was looking for, the ordering process was straight-forward, and tracking was a breeze! Everything arrived on time, and the process was perfect.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
Had no trouble with the site, but the product was on back-order. When notified of shipping it arrived on time.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
Needed belt clip for a sony mp3 player, and could not find one in any local brick and mortar stores. It appears I was not the only one who had this problem, as the clip I wanted was out of stock for some time. I ordered it anyway and was pleasently surprised that it arrived in under a week. (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
Interestingly easy to use,great item selection,this has been one of the most satisfying experiences as far a internet shopping i have ever had.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 12, 2008
I have purchased several times from Sony & found them to be very reliable, the products have arrived in less than a week in shipping and of very good quality. The prices are less than most other places for the same merchandize.

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
Needed a bulb for our HiDef rear projection 50" TV (which we love!). Choose Sony Style because I trusted that they would have & ship the correct bulb. Website hard to use, products are great.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 11, 2008
Sony is a very well respected brand and I purchase there products often. The website was verry well organized and constructed. They did not have the most selection out of most merchants but that is understandable because it is sony's website.

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Would Shop Here Again: 4.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
May 10, 2008
ordered product with 24 hour delivery, paid $6.95 extra and now five days later still waiting for product to be delivered. I am going to request to be reimbursed for the shipping charges. Don't think I am going to order on line again, just go to Best Buy and buy it there. (more)

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