Gateway Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.6


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Gateway
Not Customer Certified
Over 75,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.5 On Time Delivery: 8.5 Customer Support: 7.5 Product Met Expectations: 8.8
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive — — 89%
Icon: NeutralNeutral — — 7%
Icon: NegativeNegative — — 4%
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*Ratings are for the past 90 days only.

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Reviews of Gateway

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 07, 2008
My husband and I have been fairly satisfied with the Gateway products. Problem is their corporate structure. Our daughter lost her job there twice. We would have bought from another co if we knew they were closing the SD plant again.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 09, 2008
This questionaire is a pain the ASS. I fill it out and then have to change my comments because they are more than 256 characters ? This is the second time I have responded to this same purchase survey.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 04, 2008
I am very happy with my purchase.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 04, 2008
We are still setting it up/I am dismayed that the Driver CD shipped with the computer did not work/that we had to go on the internet to find one/I do not intend to use this on the internet/not happy to be required to do so to set it up.

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 30, 2008
Very dissapointed! Waited ten days and stayed home to sign for delivery only to find out it was never sent and was still waiting to be picked up by UPS and would take another week to get.Did not even offer an apology or expedited shipping. Canceled order

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 29, 2008
I have always enjoyed my experience with Gateway and will continue to use it as my source for all computer needs.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 28, 2008
My order actually arrived earlier than I expected! That was a very pleasant surprise! I had no problems whatsoever tracking my order the whole time.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 27, 2008
It was frustrating to wait for 1 full hour on hold on the phone before I got through to a technical support person.

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Would Shop Here Again: 3.0  Would Shop Here Again
On Time Delivery: 4.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 26, 2008
The laptop I ordered CD tray will not open. I have tried to contact gateway more than once by phone. All I get is loud music then when someone does answer the phone they just put you back on hold. I plan to return the laptop.

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 24, 2008
Gateway has THE WORST cust svc that has EVER existed... They even messed up correcting their problem. I will never recommend purchase from Gateway-I plan on detailing my issues with Gateway at every opportunity so that NO ONE EVER goes to Gateway again.

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