macys.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.1


macys.com
Not Customer Certified
Over 300,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3 On Time Delivery: 8.4 Customer Support: 8.1 Product Met Expectations: 8.4
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 92% 84% 82%
Icon: NeutralNeutral 4% 8% 11%
Icon: NegativeNegative 4% 8% 7%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of macys.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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1 out of 1 people found this review helpful. Online Shopper
May 09, 2008
I love shopping at Macy's. I love everything from clothing to housewares. EVERYTHING. i WILL BE SHOPPING AT mACY'S AGAIN VERY SOON.LIKE MAYBE TOMORROW.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
It was a pleasant experience, but why don't I ever see their ads in my local newspapers, The Alexandria Times or Fairfax Times? JOHN HOWARD Alexandria, VA. (703) 963-4191

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
The best place to shop. the deals are unreal as well as quality

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 09, 2008
Macy's website is clear and concise and help is readily available by phone for any questions.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 1 people found this review helpful. Online Shopper
May 09, 2008
Discounted price for one of the items I bought was not reflected in the invoice/receipt, and so a higher sales tax and final total was incorrectly listed on my invoice/receipt. I had to call Macys.com customer service to point out the error. When my items arrived at my house on time, I found that one out of two of the items I had paid for was not in the box. So I had to call Macys.com customer service again to notify them of the error. Macys.com Customer Service on the phone was polite, helpful, apologetic; I came away impressed by how they handled my order issues. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
It was and easy purchase based on an online advertisement. The merchandise was what I expected.

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
Macy is just to stop in and see what is there. The only department store near me,so I give them a look at,they are extermely over priced

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
I shopped here because it was a gift from a bridal registry. Had no problems, and it was delivered immediately. My only problem would have been because I wanted a "delayed" delivery since I was purchasing so early. They said this was not possible.

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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 08, 2008
I have never shopped on line for Macy's. I have been in their stores.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
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1 out of 1 people found this review helpful. Online Shopper
May 07, 2008
macys is very expensive, even their sales arent that great. you have to really watch for clearance stuff. the only item I buy is perfumr and mens cologne

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