Crutchfield Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.2


Circle of Excellence
Over 200,000 customers have rated this store since 1996
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.3 On Time Delivery: 9.4 Customer Support: 9.3 Product Met Expectations: 9.1
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 96% 96% 97%
Icon: NeutralNeutral 2% 2% 1%
Icon: NegativeNegative 2% 2% 2%
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Crutchfield

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 21, 2008
First time ordering from Crutchfield and was a great experience. Bought a new HD radio for my car and decided to save money by installing it myself. Ordered the wrong wiring harness for car so my new radio wouldn't work. Called Crutchfield for help and not only did they identify the problem, but shipped out the correct harness that day. Two days later i'm listening to my new radio and couldn't be happier with my decision to buy from Crutchfield. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 21, 2008
Loved my experience and product is great at the best price I found.

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 20, 2008
you guys are really overpriced

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 20, 2008
Your service is oriented to satisfy your customers.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 20, 2008
Product was received ahead of scheduled delivery date. Very satisfied first customer. Thank you

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 20, 2008
Infinity subwoofer works great.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 19, 2008
I am consistently pleased with orders placed via the Crutchfield website. There is always more than enough information and consumer reviews are posted to help with the decision making process. I always compare prices to competitors who sell through eBay or their own websites, but purchase through Crutchfield each time; the customer service, customer satisfaction guarantees, and price always make me feel confident about the purchase. (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 16, 2008
Only issue I had with the products purchased was the lack of included wires with the JBL 6x9 speakers. Install was smooth once I was able to purchase necesary wiring for the speakers (not auto specific).

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 15, 2008
Item was actually shipped Sunday and arrived Tuesday!!! Everyone was professional and knowledgeable and pleasant. One item was back ordered, don't know when it should arrive. All companies should take a lesson from all aspects of the way Crutchfield works with customers. I have already told several people about them. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 15, 2008
I was very pleased with the ease of ordering on their website and the very rapid delivery.

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